We promise to reply within 1 hour during office hours (Monday to Friday UK Time 9am - 5pm and China Time 4pm - 11pm).
If you wish to make contact by phone, please call us on 0800 865 4035 during office hours (Monday to Friday UK Time 9am - 5pm).
If you are dialing from China call us on +44 (0) 203 640 9353 (Monday to Friday China Time 4pm - 11pm).
Should you wish to send us a letter, please send it to the following address:
Vitamin Planet Customer Care Planet Global Ltd New Derwent House 69-73 Theobalds Road London WC1X 8TA United Kingdom
You can now join a member of our friendly Customer Care team on Live Chat (Monday to Friday UK Time 9am - 5pm and China Time 4pm - 11pm). Look for the Live Chat badge in the bottom right hand corner of the screen and come say hi and ask us anything.
If you would prefer to talk to someone in Mandarin you may do so via our Wechat or Weibo Account, please see details below for both. Please note when you follow us on Wechat and Weibo you will receive a 20% voucher as a thank you for following us and receive regular exclusive news and offers.